Returns and Shipping Damage – Made-to-Order Artworks

Made to Order

Every MikoArt artwork is produced only after an individual order has been confirmed. Artworks made to the customer’s specifications or clearly personalised for the customer cannot be returned or exchanged, except in cases of shipping damage or a verifiable defect. Statutory consumer rights remain applicable.

Shipping Damage

Please inspect the artwork immediately upon delivery. If it is damaged, contact us as soon as possible, preferably within 48 hours, and:

• retain the original packaging;
• photograph the packaging and the damage;
• include the photographs with your order details.

After reviewing your claim, we will provide an appropriate solution, such as repair or replacement.